By accepting the terms and conditions, you acknowledge the policies put in place by Ice Out NY: (Updated Nov 2020)
Iceoutny.com provides a 30 day warranty on all products. If for any reason you are not satisfied with your purchase, simply notify us by e-mail and we will immediately issue a return address. The following terms apply:
- Exchanges and Refunds will be accepted within 14 days of your original receipt of the order.
- Customer MUST pay for shipping
- Beyond 14 days ONLY EXCHANGES will be accepted within 30 days of the original receipt of the order.
- The products must be returned in new, resellable condition. Products that are altered or damaged (scratches, wreckage, missing stones etc.) do not qualify and may be discarded.
- There will be a 15% restocking fee for all qualifiable refunds unless goods are defective or there is a shipping error.
- Shipping charges will not be refunded unless products are defective or there is a shipping error.
- If the leatherette boxes associated with certain products are not returned, the value of the box will be subtracted from the return.
- We do not accept returns on sale items. All sale items are final.
LOST OR STOLEN PACKAGES
- Ice Out NY will not assume responsibility for reimbursement or compensation in the event that packages are lost, stolen, after acceptance by USPS or UPS
- Ice Out NY is not liable for missing or lost packages once tracking shows delivered. Please use the tracking number we provide to follow your order until it is delivered. Should you never receive your order, but the tracking number shows that it’s been delivered, please check with your mailman, neighbors or building manager/mail room, before contacting us.
- If you are still unable to locate the package, please reach out to us and we will file a claim. Based on the outcome of the claim, we may or may not be able to replace your order.
QUALITY OF GOODS
- Ice Out NY does not specialize in solid gold products. All products sold by Ice Out NY are plated in a 14k gold solution.
- The stones used are cubic zirconium and are NOT REAL Diamonds.
- If the product begins to tarnish due to excessive wear or mis-care - Ice Out NY will not assume responsibility.
- Please read the product care instructions prior to wearing your products
We WILL respond to you within 24hrs