Who are we?
Ice Out NY was founded by like-minded individuals, two professionals dedicated to building a brand that provides quality products and a holistic experience to our customers. Whether you’re looking for a piece of jewelry that was worn by your favorite celebrity, or something something simple, yet unique; we have you covered without breaking the bank! Ice Out stands behind all of our product's quality. If you are not 100% satisfied, we will make it right.
Is it safe to shop with you?
Absolutely! We are tirelessly committed to providing a safe and secure online shopping experience so that you can shop with confidence.
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What are your shipping options?
We ship both domestically and worldwide. We use USPS, UPS, and DHL Express as our shipping provider and your shipping fee will be calculated and displayed to you at checkout, depending on your selected shipping option.
When is my order shipped?
All orders will be shipped within 1-3 business days upon payment confirmation.
How long does it take to receive my package?
Typically orders will arrive at your shipping address within 1 to 3 business days for orders within US and 3 to 21 business days for orders worldwide. Learn more
Help! I have not received my package.
If you do not receive your package within the estimated delivery time, please drop us an email and we will investigate the matter immediately.
ORDER AND REFUND
How long does it take to receive my refund?
Typically, it will take about 5 - 20 Business Days for for you to receive your refund. Your refund will be issued back to the original payment method you selected for the purchase (i.e. Credit/Debit Card or PayPal)
Is it safe to use my credit/debit card on your site?
Yes! We understand your personal security and safety is of paramount importance. As affiliates of PayPal and Shopify Payments, we adhere to the strict electronic and physical measures to protect your devices and credit/debit card information from unauthorized access.
What forms of payment do you accept?
Currently, we accept PayPal and Credit/Debit card payment through Shopify Payments for all orders.
I have a query or issue with my purchase.
Please send us an email and we will respond to you within 24 hours.