Return
Iceoutny.com provides a 30 day warranty on all products. If for any reason you are not satisfied with your purchase, simply notify us by e-mail and we will immediately issue a return address. The following terms apply:
- Exchanges and Refunds will be accepted within 14 days of your original receipt of the order.
- Customer MUST pay for shipping
- Beyond 14 days ONLY EXCHANGES will be accepted within 30 days of the original receipt of the order.
- The products must be returned in new, resellable condition. Products that are altered or damaged(scratches, wreckage etc.) do not qualify and may be discarded.
- There will be a 15% restocking fee for all qualifiable refunds unless goods are defective or there is a shipping error.
- Shipping charges will not be refunded unless products are defective or there is a shipping error.
- If the leatherette boxes associated with certain products are not returned, the value of the box will be subtracted from the return.
- We do not accept returns on Grillz or sale items. All sale items are final.
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Ice Out NY will not assume responsibility for reimbursement or compensation in the event that packages are lost, stolen, after acceptance by USPS or UPS
- We do not accept returns on ANY CUSTOM Products. All sale items are final.