Iceoutny.com provides a 30 day warranty on all products. If for any reason you are not satisfied with your purchase, simply notify us by e-mail and we will immediately issue a return address. The following terms apply:
- Exchanges and Refunds will be accepted within 14 days of your original receipt of the order.
- Customer MUST pay for shipping
- Beyond 14 days ONLY EXCHANGES will be accepted within 30 days of the original receipt of the order.
- The products must be returned in new, resellable condition. Products that are altered or damaged(scratches, wreckage etc.) do not qualify and may be discarded.
- There will be a 15% restocking fee for all qualifiable refunds unless goods are defective or there is a shipping error.
- Shipping charges will not be refunded unless products are defective or there is a shipping error.
- If the leatherette boxes associated with certain products are not returned, the value of the box will be subtracted from the return.
- We do not accept returns on Grillz or sale items. All sale items are final.
Ice Out NY will not assume responsibility for reimbursement or compensation in the event that packages are lost, stolen, after acceptance by USPS or UPS
- We do not accept returns on ANY CUSTOM Products. All sale items are final.